In college, he started a small T-shirt design company and fell in love with business software such as Microsoft Excel and Access. As he experimented with different business ideas, he continued to embrace emerging technology, which gave him the power to manage day-to-day operations more efficiently.
In 1997, Akiva officially began his IT career by working for small consulting firms, while earning his Microsoft and Cisco certifications. In addition to learning about networking and tech support, he began to recognize common issues and complaints from various employers and their clientele. Too often, a company’s poor communication methods and slow response times caused the loss of clients and created economic difficulties.
While working for one of the struggling consulting companies, Akiva started marketing his IT services on the side. In 2001, he was invited to meet with a Canadian Wealth Management firm that had a satellite office in Manhattan. The pitch was simple. By offering a guaranteed 60-minute response time that no established competitor could match, plus a free 2-week trial period, Akiva closed his first corporate deal. He called his new business OnsiteIn60 to describe his steadfast commitment to providing in-person support with unprecedented response times.